About Francesco Emanuele Carucci Photography

What is Francesco Emanuele Carucci Photography?
Francesco Emanuele Carucci Photography is a luxury brand of Fine Art Photography by Photographer Francesco Carucci. Founded in San Jose, California 2018, Francesco Emanuele Carucci Photography sells Limited Edition photographic artwork on its online store.

Who is Francesco Carucci?
Francesco Carucci is a former accomplished Game Developer turned photographer. Entirely self-taught, Francesco became enamored with the art of landscape photography and produced several internationally recognized and exhibited works from USA to China.

Learn more about Francesco.

What is a Limited Edition?
Limited Edition means that there will only ever be a pre-determined number of prints produced of each photograph in a specific format. Once the edition sells out, there will never be another reprint of that photograph in that format. Francesco Emanuele Carucci Photography Editions come in multiple sizes ranging from 10 - 30 signed prints. 

What is a Premium Editions?
Spanning up to 72 inches, Francesco's Premiums are the largest of Francesco’s photographic prints. Each Francesco's Premiums is numbered and signed by the artist and are available as in very few copy. 

Why does the price of the artwork change over time? 
Francesco Emanuele Carucci Photography's Limited Editions are produced in a pre-determined edition size. As demand for one of Francesco’s Fine Art Photographs goes up, so does the price. Collecting early guarantees you are also receiving the most competitive pricing available.

 


Craftsmanship

What is a Limited Edition?
Limited Edition means that there will only ever be a pre-determined number of prints produced of each photograph in a specific format and paper. Once the edition sells out, there will never be another reprint of that photograph in that format and paper. Francesco Emanuele Carucci Photography's Limited Editions come in multiple sizes ranging from 10 - 30 signed prints.

Will you ever re-publish a Limited Edition artwork?
Absolutely not. Each edition is produced in limited numbers never to be reproduced. 

Where are editions produced? 
All Francesco Emanuele Carucci Photography's editions are produced at Francesco's production facilities in San Jose, California. Each edition is constructed from the world’s finest imported and domestic materials. 

What size can I order my Limited Edition artwork?
The finished size of each photograph is dependent on the final size you have selected along with the addition of any frame and liner combinations you have chosen. 

Can I frame my artwork? 
Absolutely! Please get in touch and Francesco will be glad to assist you in choosing the best frame for your print

Do you sell unframed artwork? 
We recommend that all images be mounted by experienced professionals. Always handle your photograph with the white cotton gloves that are provided. Ensure that your photograph is cold mounted only. We recommend mounting on a completely smooth, high-quality, dimensionally stable substrate. For best results, use a solvent acrylic adhesive with built-in UV inhibitors. Please be aware that mounting your photograph on a softer surface like foam core will increase the likelihood of the photograph developing orange peel, or subtle dimpling, on the surface. 

Please know that if your print is damaged from handling or during the mounting process, Francesco Emanuele Carucci Photography is not liable for the damage or replacement costs. Be sure to use a reputable and insured frame shop to mount or frame your photograph. 

Do you sell poster prints? 
We do not. 

Is the art signed? 
Yes. Each Limited Edition artwork features a digitally embedded signature and edition number on the face of the artwork. 

Do you authenticate the artwork? 
We have gone to great lengths to protect the integrity of each and every piece of artwork. 

A serialized and numbered hologram can be found on the front of your Certificate of Authenticity. A second, identically numbered hologram is applied to the reverse side of the print featuring Francesco’s signature. The artwork is then registered online along with the serial number on MyArtRegistry.

 


Care and Handling

How do I hang my artwork? 
Your Francesco Emanuele Carucci Photography Limited or Premium edition has been shipped with the appropriate hanging equipment already attached to the back of the frame.

How do I clean my artwork? 
Image Surface 
Extreme caution should be used whenever it is necessary to clean the surface of your Fine Art photograph. Per the manufacturer’s instructions, dust the picture glazing with a soft, damp cloth or chamois. Apply only light pressure, rinse with clean water, and dry by blotting the cloth. Dry or gritty cloths may cause surface scratches and create a static electric charge on the surface. 

Do not use window cleaning sprays, kitchen scouring compounds, or solvents such as acetone, gasoline, or lacquer thinner to clean your image, as this may cause permanent damage to your image. 

Frame
Our wood frames have a protective wax finish that, when handled properly, should not require care other than periodic dusting. A soft, dry cloth may be used to remove spots or debris. Avoid the use of liquid and chemical cleaning products, as these will cause the protective finish to deteriorate over time. 

A high-quality microfiber cloth may be used on our black cube frames. Apply only light pressure, rinse with clean water, and dry by blotting the cloth. We recommend using compressed or canned air to remove any surface dust that accumulates on the liner over time, making sure that no moisture is expelled from the can during the cleaning process.

How do I light my artwork? 
Lighting your image properly involves using a mixture of spotlights and spreads. The proper degree of spread will depend on the distance of the light fixture from the photograph. It is best to seek the advice of an electrician or lighting professional to ensure the proper installation of lighting to complement your space. 


Purchasing Online

How do I place an order?
Add the products you wish to order in your shopping cart by clicking on the Add to Cart button located next to the product image. When you're ready to complete your order, click Continue Checkout from within your cart and follow the instructions.

If you need assistance completing your order or have a question, we are here to help. You can email us by simply at info@carucci.photography or speak live with us  via our web chat by clicking the Messenger icon at the bottom right corner of this page.
Chat available Monday – Friday from 8am to 5pm pst. Inquiries received during non-business hours will be answered the next day.

Do I need an account to place an order? 

No. You can order and checkout as a guest without creating an account. But if you choose to do so, then you won't enjoy the benefits of having an account, which include: 

- Easily track the status of orders 
- Receive notification of new releases and special promotional offers 

How do I check the status of my order?
To access order information, you must make sure to sign up for an online account. Once setup, login to your account and go to the account history tab. From this page you will see the status of all current and past orders. If your order has shipped, we will email you the tracking number. You can also find your tracking number for open orders on the order details page in your account history. If you choose to order as a guest without creating an account, this function will not be available but we will still send you email confirmations of your order and your shipment.

What type of payments do you accept?
We accept Visa, MasterCard, American Express, PayPal, Apple Pay, Google Pay, Amazon Pay and split payment through Sezzle. 

When will my credit card be billed? 
Your credit card or payment service will be billed at time of order. 

Do you have a return policy? 
Retail Products
If for any reason you are not completely satisfied with Francesco Emanuele Carucci Photography retail purchase, you may return it (you are responsible for applicable return shipping costs) within 30 days of receipt and receive your money back. * Retail Products include: Limited Edition and Premium Edition. 

Do you sell Gift Cards? 
Not currently. 

Do I need to pay tax?
International collectors are responsible for paying any and all international fees, duties, customs and taxes. We encourage you to contact your local postal service or customs bureau for more information. 

How much is shipping?
Shipping is free on Limited and Premium Editions. Everywhere. Open Editions shipping depends on the destination.

How do I remove an item from my shopping cart? 
This can be done one of two ways: 
1. Simply click the Remove button on item listing you desire to remove from your shopping cart 
2. Change the quantity, entering the new quantity desired and click "Update"

 


Shipping and Delivery

Do you ship internationally? 
Yes we do! 

Due to Russian customs regulations, we are unable to ship to residential addresses within Russia. Shipments must be sent to a business address and imported through a business only.

Note: we may decline to ship to certain destinations, such as countries subject to embargoes, sanctions, war, disturbances, local regulations, or other restrictions. 

Can I ship to multiple addresses? 
At this time, we only ship to one address per order. To send to separate address, you must make separate orders. 

How can I track my order? 
To access order information, you must make sure to sign up for an online account. Once setup, login to your account and go to the account history tab. From this page you will see the status of all current and past orders. If your order has shipped, we will email you the tracking number. You can also find your tracking number for open orders on the order details page in your account history. If you choose to order as a guest without creating an account, this function will not be available but we will still send you email confirmations of your order and your shipment. 

Is my artwork insured during transit?
Francesco Emanuele Carucci Photography ensures full coverage for all shipments. We will replace or repair any damages that occur during transit to the destination address listed on your order. We cannot insure shipments once they have been transported from the original delivery destination. 

What happens if my package arrived damaged? 
Retail Products 
Our packaging has been designed to help minimize the potential for damage or breaking, but we can’t control what happens during transit. If your Retail Products package arrives damaged or broken, please contact us! We will happily replace it, but we’ll need a picture of the damage. Requests must be received within 30 days of delivery, and must include a copy of the shipping receipt and photographic proof of the damage for us to review. If your request is approved, we will pay for the cost of shipping the new product to you.
* Retail Products include: photography books, Element packs, Element Frames and Open Edition artworks. 

Limited Edition Fine Art 
If this package shows signs of damage, it is your right to inspect the art before signing for it. Please do not refuse delivery. Instead ensure that the driver notes that the piece was damaged. Please keep the original packaging, including the box and foam corners. Submit at least 4-6 digital photographs of the box and any damage to the art to info@carucci.photography if possible. A request for repair or replacement will only be honored if submitted within 14 days of delivery. Please include the 5-digit order number from your box and the last name on the subject line of the email. If there is a preferred method of reaching you or a certain time of day that is more convenient for you. Please include that information in the body of the email. 

A representative of Francesco Emanuele Carucci Photography will contact you within 2 business days with further instructions. It is our full intention to handle your repair or replacement as soon as possible. 

Neither Francesco Emanuele Carucci Photography nor any affiliated carrier is responsible for damage incurred during hanging or during any secondary transportation after initial delivery. For this reason, it is strongly recommended that each piece be carefully inspected upon receipt. 

Can you ship to a PO box? 
No. 

When will my order arrive?
Packages typically takes 5-7 business days. FedEx will attempt (3) three deliveries prior to having the artwork sent back to our corporate office. This shipment will also be sent with a signature required. If you would like the signature waived, we will need acknowledgment in writing (email) stating that you understand that Francesco Emanuele Carucci Photography will not be held liable for any theft or loss of shipment. Unfortunately, a delivery time or appointment is not feasible. 

I am moving, can you arrange shipment of my art to my new address? 
We must be notified prior to the shipment leaving our facility for any address updates. Should you change the delivery destination to a taxable state we will need to collect any applicable tax fees prior to the artwork leaving our facility. 

If we are notified of an address change after the item has left our facility then you will be responsible for any and all shipment reroute fees.

 


Returns and Exchanges

Do you have a return policy? 
Retail Products 
If for any reason you are not completely satisfied with Francesco Emanuele Carucci Photography purchase, you may return it (you are responsible for applicable return shipping costs) within 30 days of receipt and receive your money back. 
* Retail Products include: Limited and Premium Editions.